Customer Satisfaction



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Features
July 27, 2017

Consistency, effectiveness, and success depend upon precisely documented expectations for your entire home building team

Image: John Mark Smith via Pexels

Features
May 01, 2017

On the everlasting power of the pen, analog-style

Features
February 28, 2017

In home building, beware of heroes, because teamwork is everything. Here's how to make sure it's happening 

News
August 10, 2016

A study of more than 2,200 people indicated that 21 percent of respondents said they were satisfied with the way construction businesses handle their phone calls.

The 12 processes that must be addressed by every builder

Photo: cocoparisienne, Creative Commons

News
July 21, 2015

Establishing sound business systems that ensure a healthy bottom line

Features
August 19, 2014

If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.

News
February 06, 2014

Research reveals most owners of green homes would purchase another.

Features
October 24, 2013

Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.

Features
September 20, 2013

Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.

Features
September 20, 2013

Bad reviews are a fact of business, but as more embittered consumers vent their frustrations on social media, those opinions can shape the perception of your brand.

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