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Kelby Hamilton

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Kelby Hamilton

April 3, 2022
Pro Builder 2022 Forty Under 40 winner Kelby Hamilton

Led warranty team that helped Dragas earn a 9.8/10 customer satisfaction rating; raised customer survey responses from nearly zero to over 70%; reduced warranty costs to their lowest level in the company’s history; reduced open work orders over 60 days from 165 to 20 while the company increased production to record levels (work orders are now completed in 9.5 days on average); updated warranty processes using a new database and moved scheduling to shared calendars; updated the home­buyer warranty package and made it available in print and digital formats; identified an ongoing roof leak problem and worked with the production and design teams to change downspout installations; developed multiple training documents for the production team based on warranty issues.


Age: 35
Title: Warranty Manager
Company: Dragas Companies, Virginia Beach, Va.
Company website: Dragas Companies
See more winners from Pro Builder's 2022 class of Forty Under 40
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