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For Great Customer Service, Company Culture Needs to Thrive

Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience

Labor + Trade Relations

Quest to Create a New Generation of Skilled Trades

Finding an answer to the construction industry's labor shortage—in your own backyard

Mergers + Acquisitions

6 Essentials for Managing Through a Merger or Acquisition

There are lots of reasons why mergers and acquisitions happen. Here are tips on getting through so you arrive at the best possible outcome

Choices and Responsibilities in Solving the Trade Shortage

Scott Sedam examines popular conceptions on how to fix the trade labor shortage.

‘Brick & Kick,’ Open the Borders, or ... ?

Scott Sedam takes a look at the choices and responsibilities in solving the trade shortage

March 2016 St Patricks Day: A Quality Quote from 1922

Striving for Quality is nothing new, it’s an ongoing journey. Here is a quote for St Patricks Day from Michael Collins.

Sound Advice for Leaders

Circumstances may change, but the basic tenets of leadership are timeless

Fallacies in Home Building

From myths about mayonnaise to myths about the effects of the trade shortage, fallacies aren’t mere errors in fact, but rather errors in thinking and reason—and they could be holding back your business

Promoting a Work Culture of Growth and Excellence

It begins with a rigorous interview process and taking your time to make the right choice

8 Quality Leadership Characteristics: How Do You Score?

Score yourself to see how effective a leader you are and where there's room for you to improve

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