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National Housing Quality Award

Embracing Improvement: Tim O'Brien Homes 2018 NHQ Gold

“We’ve always done it this way” is in no way part of this Wisconsin builder's approach 

Lessons Learned: Pacific Lifestyle Homes 2018 NHQ Gold

A culture of continuous improvement probably should not tolerate finger-pointing.

Continuous Improvement Is a Journey

The winners of home building's highest honor for total quality management talk about how they got there and what's next

Tim O'Brien Homes Wins 2017 NHQ Silver Award

To get the high marks that Tim O’Brien Homes earned for customer satisfa

Reaching the Highest Bar: 2017 NHQ Awards

Impressing the judges is less about defending your methods and more about conveying how you accomplished the mission

Classica Homes: 2017 NHQ Gold Award

Knowing what to do and getting it done

CBH Homes: NHQ Bronze Award

Esprit de corps and solid marketing power continuous improvement

The Cost of Quality

COQ refers not to the cost of building a quality product, but rather the cost of not doing so

NHQ Silver Award Winner: Goodall Homes

Streamlining to-do lists improves efficiencies and makes for happy homeowners.

NHQ Silver Award Winner: Tim O’Brien Homes

Holding trades to an exacting benchmark helps attract the best in the business.

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