For many builders, business is good if not excellent. When that is the case, the possibility that success can lead to complacency becomes more prevalent.
Have you ever experienced one of these scenarios? You’re in a restaurant, hotel, or store. The place is full of customers, but service is slow and inconsistent. The waitperson who has kept you waiting for 15 minutes says, “I’m sorry but we’re busy right now.” The hotel front desk takes 20 rings to pick up your call. And when they finally answer, in a hurried and frazzled voice they say, “Please hold.” The store clerk says, “I’m sorry I can’t help you now because I have so many other people here to help.” Essentially they are making excuses by saying, “Hey, business is good for us. Take your turn.” The question is: How do you feel when you are on the receiving end in those situations?