If you’ve been in the housing industry for even a short while, you’ve probably heard of John Burns.
Classica Homes of Charlotte, N.C., was the 2017 NHQ Gold Award winner
Learn how applying for the home building industry's top award for quality management can help your company increase profitability, improve customer satisfaction, and sell more homes
Knowing what to do and getting it done
The senior managment team for Classica Homes, 2017 NHQ Gold Award winners, includes (front row, left to right): Terri Saint, VP-Design; Bill Saint, President and CEO; Terri Fowler, VP-Finance; (back row, left to right): Brian Hall, VP-Construction; Rick Jasinski, VP-Land Acquisition & Development; Chuck Graham of Newton Graham Consultants.
Impressing the judges is less about defending your methods and more about conveying how you accomplished the mission
Esprit de corps and solid marketing power continuous improvement
Veridian Homes won National Housing Quality top honors this year. Left to right: April Dichraff (Director, Human Resources); David Simon (President, Operations); Gary Danz (Director, Construction & Customer Relations); Jeff Rosenberg (President, Land Development); Bill Bublitz (VP, Finance); John Maasch (VP, Sales & Marketing) Photo: Bill Fritsch.
Raising the bar means that top standards must permeate every aspect of work culture. Just ask the winners of this year’s National Housing Quality Awards.
Carellton by Goodall Homes. It is available from 2,430 to 3,387 square feet.
Streamlining to-do lists improves efficiencies and makes for happy homeowners.
The McCartney by Veridian, a 2,900 square-foot, four bedroom home. The Gold is Veridian’s second top NHQ Award—the builder won in 2006 and took Silver in 2005.
Widespread use of data promotes truth instead of myth, plus better evaluation of cost control, customer satisfaction, and even quality of life at work.
Gillespie on the cover of a 1997 edition of Professional Builder.
Tom Gillespie has long believed that a healthy bottom line is the by-product of excellence. Scores of home builders have benefited from his approach.
The Birchwood by Tim O’Brien Homes. Tim O’Brien Homes treats subcontractors like an extension of the company: Of its 60 current trade partners, 32 have been with O’Brien since the company opened in 2007.
Holding trades to an exacting benchmark helps attract the best in the business.