Rental Housing Revives in a Still-Stumbling Market
The most successful rental projects today offer desirable locations, sophisticated design and a robust amenity package.
Keep Homeowners Happy After Move-In
Post-closing customer satisfaction depends on how well the home builder handles buyer expectations throughout the sales and construction process.
In Tough Times, Leadership is a Whole New Ball Game
Leaders need to engage their people, be good listeners and set the right example.
Customer Satisfaction Has a Compounding Effect on Referral Sales
Home builders that focus on increasing customer satisfaction also get more referrals.