Customer Satisfaction
Solving the Spec-Home Customer Satisfaction Dilemma
A survey of homebuyers shows spec-home customers are far less satisfied than those purchasing “to-be-built” homes. Customer-satisfaction expert Charlie Scott offers tips for driving referrals from inventory homebuyers
10 Lessons Learned From Building a Zero-Energy Home
Developers of a cost-conscious zero-energy home offer guidance on building uber-green homes on a budget