Wes Edwards’ focus on leadership development, team building, and customer service has helped him rise through the ranks of home building to being responsible for the homebuyer experience and managing the quality assurance program at Oakwood Homes.
After earning an MBA from Arizona State University, Edwards was selected for Shea Homes’ Leadership Development Associate program, and the lessons he learned have served as the foundation for his career.
Among his accomplishments so far, he points to the teams he has built and their focus on customer experience. The success of that focus can be measured and includes decreasing reported warranty issues at Oakwood Homes by 15% and decreasing the average days to address those issues by more than 50%.
His leadership also shows in his actions, such as when he stepped in to manage the opening of a 16,500-square-foot clubhouse for Shea Homes when the general manager fell ill. Taking on all of the tasks, from hiring restaurant staff to choosing linens, he and his team opened the clubhouse and earned the 2017 Amenity of the Year Award from The New Home Council of Washington state.