Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals

Sending a simple survey to past prospects will do two things: reveal leads for buyers still in the market and ripe for a sale, and clean up your bloated CRM

When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales

How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience

Don't neglect the warranty phase of the homebuying journey. How upgrading your warranty program can gain trust and meet the expectations of today’s homebuyers

A new approach to improving customer satisfaction during the homebuying journey

Take these steps to keep referrals up, customer trust high, feedback positive, and customer relationships strong

Self-service is disrupting nearly every industry imaginable. It’s just a matter of time before it hits housing

In the Consumer Age, go beyond standard buyer surveys to understand the whole customer journey

Home builders should stop worrying about disruption and become the disrupter