Satisfaction Brings Referals

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Satisfied customers work overtime for their builders.

October 01, 2002

 

 

Satisfied customers work overtime for their builders. When customers are almost completely satisfied with the building process, they give their builder six or more referrals. The consequences for not satisfying (below-average customer satisfaction): no referrals. Bottom line: When you keep current customers happy, you ensure a larger pool of future customers.

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