Satisfaction Brings Referals

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Satisfied customers work overtime for their builders.

October 01, 2002

 

 

Satisfied customers work overtime for their builders. When customers are almost completely satisfied with the building process, they give their builder six or more referrals. The consequences for not satisfying (below-average customer satisfaction): no referrals. Bottom line: When you keep current customers happy, you ensure a larger pool of future customers.

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December 2014

This Month in Professional Builder

Products

FlatWrap HP from Benjamin Obdyke is a commercial-grade water-resistive barrier with enhanced UV and tear resistance.

Features

Builders are more optimistic about the industry as the overall economy becomes less of a concern, even as the rising cost of materials and labor commands more attention.

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