Satisfaction Brings Referals

Printer-friendly versionSend by email

Satisfied customers work overtime for their builders.

October 01, 2002

 

 

Satisfied customers work overtime for their builders. When customers are almost completely satisfied with the building process, they give their builder six or more referrals. The consequences for not satisfying (below-average customer satisfaction): no referrals. Bottom line: When you keep current customers happy, you ensure a larger pool of future customers.

Comments on: "Satisfaction Brings Referals"

April 2016

This Month in Professional Builder

Features

The building community reports on the growing popularity of bringing the indoors outside.

Overlay Init