Satisfaction Brings Referals

Printer-friendly versionSend by email

Satisfied customers work overtime for their builders.

October 01, 2002



Satisfied customers work overtime for their builders. When customers are almost completely satisfied with the building process, they give their builder six or more referrals. The consequences for not satisfying (below-average customer satisfaction): no referrals. Bottom line: When you keep current customers happy, you ensure a larger pool of future customers.

Comments on: "Satisfaction Brings Referals"

December 2014

This Month in Professional Builder


FlatWrap HP from Benjamin Obdyke is a commercial-grade water-resistive barrier with enhanced UV and tear resistance.


Builders are more optimistic about the industry as the overall economy becomes less of a concern, even as the rising cost of materials and labor commands more attention.

Email Subscriptions