Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and promote Business Excellence Models such as Baldrige Criteria for Performance Excellence, the European Excellence Model and therefore, the National Housi

Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints. Talking with colleague Michael Avramides recently reinforced this issue. Here is a thought from Michael on this important topic.

A study published in ASQ’s Quality Management Journal this month (Jan 2012) found that ISO9001 Certification (Quality Management Systems Requirements) improved workmanship performance substantially in construction projects.

Trade partners have used the National Housing Quality Award over the years as an application process to gain independent feedback on how they can improve their bottom-line and the criteria as a way to evaluate their own processes.

Remodeler winners of the National Housing Quality Award over the years cite a range of best practices that helped them to achieve this level of excellence. This includes the following as just a few.

Many people today still see quality as being about 'incremental improvement' rather than innovation and fast dynamic change and particularly those focusing on six sigma tend to see it as being about 'defect reduction/elimination' only.

This short video wonderfully highlights key quality issues that impact the Cost of Quality and avoid risk. It is ideal for introducing quality, risk management or for opening a discussion, presentation or training on quality.

Netflix loses 60% of its market and RIM (Blackberry) also loses over 50% of its market, not a great year for what had been some of the strongest companies. They certainly never planned for such an impact at the start of 2011. What happened, well the customer spoke!

Learning from the past and planning for the future. As we move toward 2012 we have a wonderful opportunity to evaluate what happened this past year, where we were successful and how and where did we fail. Both provide lessons for our 2012 planning.

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