What and where do I start to improve? This is a common question and while we need to balance the cost and impact to identify the real bang for the buck let’s start with the basics.
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
A UK study of those using the ISO9001 Quality Management System in the construction industry had a number of interesting findings that provide key lessons.
Often the main block to creativity is actually a mental block. Thoughts or comments such as these can stop creativity in its tracks.
When was the last time you did some walk arounds in your business, asked your customer service or construction teams some basic questions, spoke to some of your customers face to face?
November is World Quality Month and November 10th is World Quality Day ! This can be a great opportunity to leverage local and regional events. Perhaps a chance to tour a manufacturing facility, attend a presentation on quality improvement and get to see how other industries are using quality.
In this economy these builders are growing sales, expanding into new markets and achieving 100% customer satisfaction! They are building production and custom homes, within communities and build on your lot.
The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is written about the dysfunctional side, which frankly we see so much of in our daily work lives.
"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming
Using Lean concepts can be very powerful; the trick is using them correctly. In an earlier blog I discussed ‘Lean and Six Sigma in Construction’ (available at the following link) where I described the different types of waste and key elements to focus on when using lean.