When was the last time you did some walk arounds in your business, asked your customer service or construction teams some basic questions, spoke to some of your customers face to face?
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
November is World Quality Month and November 10th is World Quality Day ! This can be a great opportunity to leverage local and regional events.
In this economy these builders are growing sales, expanding into new markets and achieving 100% customer satisfaction!
The vast majority of what is written about management and business is about excellence, those people and organizations that excel.
"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming
Using Lean concepts can be very powerful; the trick is using them correctly.
Building a home made entirely from American made products from the nails to the bathtub was achieved by Bozeman, Montana builder Anders Lewendal. There are more than 120 products from 33 states.
Are you curious? Sometimes I wonder just how curious people really are.
Big Q and little q is a term coined by Dr Juran and is key in fully understanding quality.
Yes believe it or not we can learn a lot from the simple peanut butter and jelly sandwich.