Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



Wisdom is timeless, which is why two Harvard Business Review articles published in 2001 and 2008 are still as valid and thought provoking today as when they were published. (The references to the papers are listed at the end of this blog.)

What are the risks for your business. Where are your weak points? Obviously safety is a key issue, but what about warranty, defects and other issues?

Specific risk sources in construction projects include:

BIM is technology which can be of enormous help. It can of course be a great tool to help us integrate for example design and estimating.

So often I hear builders say that quality may work in manufacturing plants, but not out here building homes. Well of course it does work, but hearing that from a successful builder is ideal.

While dining at a restaurant recently I was asked by the waiter how my meal was and if there was anything that could be improved. The meal and service were wonderful and I had only one minor suggestion. But I did end by thanking them for asking!

While all builders are trying to become leaner, more innovative and customer focused to impact the bottom line, we should not forget about reaching out to our trades. Our partners are crucial and remember they are the experts in their specific area of the business.

Measure twice and cut once. I think that is probably the first thing I ever learnt in construction and I learnt it as a kid listening to my Dad and Uncle while they reviewed plans in the evening and worked on site each day.

In the wake of Steve Jobs retirement announcement as CEO, Apple shares fell by 5%. For most people Apple is Steve Jobs, so that’s not a surprise. He is staying on in a leadership role, can you imagine the fall if he had stepped away entirely?

From Cargill to Caterpillar, from Motorola and Boeing to Ritz Carlton they all use the Baldrige Criteria to successfully drive performance excellence at a world class level.

A hotspot is a recurring problem, by focusing on the top ranking hotspot with corrective and preventive action they can be reduced or eliminated allowing you to move to addressing the next ranking issue.

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