“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” Philip Crosby
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
As a leader, are you fully committed to the Baldrige journey?
The following is from The Executive Guide to the Baldrige Criteria (Leonard & McGuire) and applies in the same way to the NHQA !
• Leaders must decide early in this process if the organization
“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.” Joseph Juran
“Leaders must create the vision, determine the mission, and define the cultural values on which the strategy is established.” Leonard & McGuire (The Executive Guide to the Baldrige Criteria)
“The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.” W. Edwards Deming, The New Economics, Page 35
Risk management tips to consider as you benefit from green improvements and construction.
Initial research suggests there could be as much as $10,000, or an additional 2.5 percentage points in margin, that can be gained per house through proactive quality management...............
NHQA recipients provide example of the best in our industry. Applying takes work and being open to receiving feedback on how to improve your business. Here is a list of best practices of past NHQA Recipients.