Quality Management

Blogs related to Quality Management in Professional Home Building and Remodeling Business.



So often the thought for increasing profit is to build more homes. When in fact, the easiest way to increase profit is to reduce the Cost of Poor Quality.

Cost of Quality (COQ) consists of:

Prevention Costs

Appraisal Costs

Failure Costs

Process, well love it or hate it we NEED IT! It may not be exciting creating it, setting it up, but process is so very important. I thought the following quote from Tom Peters put it perfectly, especially for our industry.

The 2015 National Housing Quality Award recipients are:

DSLD of LA, Gold

EYA of MD, Gold

French Brothers of NM, Silver

These are great examples of builders driving excellence in every aspect of their business.

“Breakthrough means change, a dynamic, decisive movement to new, higher levels of performance……..Breakthrough is, then, the creation of good (or at least, necessary) changes, whereas control is the prevention of bad changes. Each is necessary for survival and health of the company.

“Of the primary goals of Quality, Cost and Delivery, Quality should always have the highest priority.

This link will take you to the Pence & Freese 2010 Baldrige Application (They earned the Baldrige Award for Performance Excellence for the small business category)  The application at the below link is 50 pages of amazing insights to how this company applies quality management.

Perhaps two of the most famous quotes related to strategic planning are:

‘In preparing for battle I have always found that plans are useless, but planning is indispensable.’ Dwight D. Eisenhower

and

‘No strategy survives first contact with the enemy.’  Moltke the Elder.

A lot has been written recently on the industry problem of getting good trades and rightly so. However, there is another problem you should not overlook, losing your current employees!

ABC’s Extreme Home Makeover challenged Veridian Homes (of Madison WI) in 2008 to build a home for a family in need.  The home builder’s quality management practices and innovation culture were the foundation of the project’s success, as the team used modified approaches and creative solutions to

St. Patrick was a man who very early in life was made aware of his strengths and weaknesses.

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