The 20 Elements of ISO 9000

The standards of ISO 9000 detail 20 requirements for an organization's quality management system in these areas:

• Management Responsibility
• Quality System
• Contract Review
• Design Control
• Document and Data Control
• Purchasing
• Control of Customer Supplied Product
• Product Availability and Traceability
• Process Control
• Inspection and Testing
• Control of Inspection, Measuring and Test Equipment
• Inspection and Test Status
• Control of Nonconforming Product
• Corrective and Preventive Action
• Handling, Storage, Packaging, Preservation and Delivery
• Control of Quality Records
• Internal Quality Audits
• Training
• Servicing
• Statistical Techniques
  

Source: The ISO 9000 Book, 1994