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The 20 Elements of ISO 9000

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Business Management

The 20 Elements of ISO 9000


December 31, 1999
This article first appeared in the PB January 2000 issue of Pro Builder.

The standards of ISO 9000 detail 20 requirements for an organization's quality management system in these areas:

 

  • Management Responsibility
  • Quality System
  • Contract Review
  • Design Control
  • Document and Data Control
  • Purchasing
  • Control of Customer Supplied Product
  • Product Availability and Traceability
  • Process Control
  • Inspection and Testing
  • Control of Inspection, Measuring and Test Equipment
  • Inspection and Test Status
  • Control of Nonconforming Product
  • Corrective and Preventive Action
  • Handling, Storage, Packaging, Preservation and Delivery
  • Control of Quality Records
  • Internal Quality Audits
  • Training
  • Servicing
  • Statistical Techniques
     

Source: The ISO 9000 Book, 1994

 

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