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Charlie Scott

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Charlie Scott

Charlie Scott has over 30 years of homebuilding industry experience including front line roles as new home Salesperson, Builder, Quality Assurance, VP of Operations and EVP/minority owner. As an industry consultant, he’s worked with hundreds of home builders to improve their operational excellence. He also has evaluated more than 40 home builders as a National Housing Quality Award (NHQA) Examiner and was inducted into the NHQA Hall of Fame.

International Builders' Show

18 Ways to Maximize Your IBS 2023 ROI (and 10 Things to Avoid)

Here's how to make the most of your experience at the International Builders' Show before, during, and after

Business Management Best Practices

In a Crisis, Think Like a Donkey (+ 15 Tips for Working Remotely)

Like the fable of the donkey stuck down a well, there's a lot of panic about the current pandemic and associated economic challenges. But, like the moral of that fable, every adversity can be turned into a stepping stone

International Builders' Show

18 Ways to Maximize Your Time at the 2019 International Builders' Show—and 10 Mistakes to Avoid

The first lesson I learned in home building was that earning only comes before learning in the dictionary. To earn more money or be successful, you first have to grow your knowledge and skill base. IBS can be instrumental in that pursuit

Sales + Marketing

How to Encourage More Referral Sales

A plan to generate up to 45 percent of this year’s homebuyers at a minimal cost is the most important piece of the home building equation 

International Builders' Show

16 Ways to Maximize Your Time at the International Builders' Show

Tips for making the most of your visit to the IBS trade show

Customer Satisfaction

10 Ways to a Customer-Centric Culture

Consistency, effectiveness, and success depend upon precisely documented expectations for your entire home building team

Sales + Marketing

A Low-Tech Secret to Help Home Builders Stay Competitive

On the everlasting power of the pen—analog-style—to provide personal connection with buyers when selling homes


7 Secrets to Building Teamwork

In home building, beware of heroes, because teamwork is everything. Here's how to make sure it's happening 

Identifying and Closing the Customer Satisfaction Gap

Realize that customers are your reason for being, and rely on them for trustworthy feedback 

For Great Customer Service, Company Culture Needs to Thrive

Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience

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More in Category

NAHB Chairman's Message: In a challenging business environment for home builders, and with higher housing costs for families, the National Association of Home Builders is working to help home builders better meet the nation's housing needs

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