New-Home Sales
A Message for New-Home Salespeople: Stop Trying to Sell Homes
You’re not in the sales business. You’re in the knowledge business
Leadership
Leadership Lessons Learned
Takeaways from great (and not-so-great) bosses yield the footings of effective leadership
Leadership
Is Your Problem-Solving Like Playing Whac-A-Mole?
Up your problem-solving game with these steps for process improvement
Purchasing
Are You Getting a Good Deal on Your Purchasing?
A little due diligence and a total-cost mindset go a long way to determining if you’re getting a good deal on your purchasing
Project Management
7 Steps to Building Homes Faster
Seven ways (plus some extra tips) to cut cycle time in today’s labor-constrained market
Customer Satisfaction
Creating a Culture of Customer Commitment
You have to walk the talk if you expect employees to truly value customer satisfaction
Labor + Trade Relations
Labor Woes? Not if You Follow These 8 Steps to Make Trades Profitable
No mystery here. To become a builder of choice, build solid relationships with trades and suppliers where everyone wins
Sales + Marketing Best Practices
Road Map for a Great Customer Journey
Buying a home is stressful. Here’s how to ease your buyers’ anxieties and guide them on a path to an excellent experience
Leadership
What Is the Role of the Leader?
Providing direction, structure, and a culture of trust are three essentials. An expert offers guidance
Business Management Best Practices
7 Steps to Quality Homes (It's All About Process)
A process-centered home building company is a healthy company