Human Resources
You're Fired!
Think through your termination process; set mutual expectations with new employees about what you want from them - and what they want from you
Labor + Trade Relations
Lesson on the Road to Everywhere
The legions of hard-working immigrants that enable our livelihood go mostly unnoticed. Get out to the jobsites and listen to their stories—their journeys of what they left behind
Business Management
Can You Pass the Bonus Test?
Profit-based compensation systems have the proven potential to motivate employees while increasing their focus on critical business issues such as revenue, cost control, profit, and customer satisfaction
Regional Builders
Housing's Underdogs Live On: Part 2
Does the notion popularized by some housing industry analysts and the popular press that large national home builders have advantages destined to render local and regional builders helpless and unable to compete hold true?
Customer Satisfaction
The Customer Experience: Overpromised and Underdelivered
Avoid flying into the customer expectation trap
Business Management
Strange Bedfellows: Uncertain Economy + Business Plan? Yes
Even during days of economic uncertainty, try to stick to your company plan
Business Management
Desperately Seeking Differentiation: What Sets Your Home Building Company Apart?
What is it that separates your company from other home builders in the marketplace?
Labor + Trade Relations
Becoming the Builder of Choice
Building as usual is no way to survive in a tightening labor market
New-Home Sales
The Sales Dream Team: Who Will Be My Role Model?
About two years ago, I shared the frustration of many builders who had tried in vain to crack the paradigm of the 'typical salesperson'
