Currently Reading

Misunderstood communication issues will derail your business strategies

Advertisement

Misunderstood communication issues will derail your business strategies


September 22, 2011

In every industry I have worked in, Communication seems to be the common denominator, of dysfunctionality. We write books about, train our leaders on it and spend countless hours using technology today to attempt to convey our thoughts. Sadly though, the form outweighs the substance.

When I am involved in a consulting project involving the people of an organization, the number one issue that surfaces is the confusion, misinterpretation and anxiety surrounding communication.

Leaders are typically notorious in believing they are master communicators. In almost every situation, a leader confronted with this problem will almost always pause, and then confidently state that they have been crystal clear.  There is no intent to mislead, the leader is truly confident that the message they communicated was clear, understood and enthusiastically embraced by the recipient. Even if a message was communicated, sometimes staff members are reluctant to follow-up with questions for fear of being perceived as slow, less than bright and inattentive.

Many employees do their best interpreting what they hear and then attempt to execute to the best of their ability. Unfortunately, they later discover what they thought they heard as expectations from the boss were actually something radically different. Additionally, because leaders are so consumed with  the challenges of the days economics , their communications could take the form of curt emails, text that are left up to interpretation or worse yet no communication, which leaves staff members to  create what they think is the right direction. Most leaders also speak quickly and assume their audience is keeping pace.

To avoid these issues, be conscience of your style of communication. In today’s technology world, relying on email, text, twitter or voice mail to communicate important direction, solicit ideas or to set tactical or strategic initiatives could leave the recipients wondering for an answer.

Seek a response back from the employees to assure they heard and understand what was said. Follow up in shorter cycles to make sure the direction taken by the employees matches the actual expectation of execution by the leader. Ask for feedback from employees on what will help them better comprehend     

Lastly, be aware there is a probability that a communication issue exist within your organization even though no one has had the courage to bring it to your attention. If you are aware, communications will become more effective.        

Related Stories

National Housing Quality Award

2021 NHQA Winners: 4 Home Building Companies Striving for Better

The annual National Housing Quality Awards recognize four home builders for their commitment to continuous operational improvement

Best Practices

The 2020 Roundup of The Weekly

We will be back to our regularly scheduled programming next year! Thanks to all of our readers and viewers. Happy New Year!

Best Practices

How to Manage Basement Moisture

From the attic to the basement, every area of the home has become a living space rather than just the main levels, as once intended. Basements,…

Advertisement
Advertisement

More in Category




Advertisement
Advertisement

Create an account

By creating an account, you agree to Pro Builder's terms of service and privacy policy.


Daily Feed Newsletter

Get Pro Builder in your inbox

Each day, Pro Builder's editors assemble the latest breaking industry news, hottest trends, and most relevant research, delivered to your inbox.

Save the stories you care about

Lorem ipsum dolor sit amet lorem ipsum dolor sit amet lorem ipsum dolor sit amet.

The bookmark icon allows you to save any story to your account to read it later
Tap it once to save, and tap it again to unsave

It looks like you’re using an ad-blocker!

Pro Builder is an advertisting supported site and we noticed you have ad-blocking enabled in your browser. There are two ways you can keep reading:

Disable your ad-blocker
Disable now
Subscribe to Pro Builder
Subscribe
Already a member? Sign in
Become a Member

Subscribe to Pro Builder for unlimited access

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.