Currently Reading

Executing the Game Plan: 2019 National Housing Quality Award Winners

Advertisement
National Housing Quality Award

Executing the Game Plan: 2019 National Housing Quality Award Winners

This year, four companies win home building’s top honors for organizational excellence


By Mike Beirne, Senior Editor October 4, 2018
National Housing Quality Award logo
The National Housing Quality Awards involve a detailed application that seeks to discover whether systems and processes exist in eight areas of a builder’s operation.
This article first appeared in the October 2018 issue of Pro Builder.

It’s not all about the application, it’s the journey. 

Home builders that approach the National Housing Quality (NHQ) Awards as a trophy they can feature in an advertising campaign find they don’t measure up to the criteria of having a system for continuous improvement. Applicants, no matter how wonderful, can’t write their way to the industry’s top prize for achievement in total quality management. 

True_Homes_Exec_Group
2019 NHQ Gold Winner True Homes (photo: Sean Busher Imagery)

The 250-question application goes deeper than simply asking for financials and how a company is run. It seeks to discover whether systems and processes exist in eight areas of a builder’s operation: leadership, strategic planning, performance management, customer satisfaction, human resources, construction quality, trade relationships, and business results. Filling out the application is largely a self-assessment exercise that measures a company’s current status in these areas and where it needs to improve.

Garman_Builders_Exec_team
2019 NHQ Silver Winner Garman Builders

According to Dan Horner, co-founder of True Homes, a 2019 NHQ Gold winner: “What NHQ does is make you define what the game plan is that you want to implement. But, more importantly, [it makes you assess whether] you have the operational systems, people, and culture to execute that game plan.” 

JayMarc Homes founders_0.png
JayMarc Homes' co-founders, Marc Rousso (left) and Jay Mezistrano. (Photo: J Garner Photography)

While the format for the NHQ Awards is modeled on the Malcolm Baldrige National Quality Award and ISO 9000 concepts for quality management systems, NHQ is exclusively tailored to the home building industry. There have been 120 NHQ Awards given to builders, remodelers, trades, and suppliers since the first honor was presented in 1993. A jury of quality management experts and past NHQ Award winners reviews and scores the written applications from which finalists are selected for site visits. A judging panel then visits and grades the builders to validate that the systems and processes mentioned in the application are in use. These grades are combined with the application scores to determine the gold, silver, bronze, or honorable mention status of the finalists. All applicants receive a 15-to-30-page feedback report describing both their strengths and opportunities for improvement.

thrive_leadership_team_1.jpg
2019 NHQ Bronze winner Thrive Home Builders

“You have the insight of the judges ... plus the NHQ process is really a self-examination,” says Mike Garman, president of land acquisition, development, and sales for Silver winner Garman Builders. “As you keep going at that application, you find holes or gaps within your systems and processes just by filling it out. Then you get the benefit of sitting with the judges and learning how they went through this process and the advice and wisdom that they pass along. You can hardly pay enough for that.”

 

True Homes: 2019 NHQ Gold

 

Garman Builders: 2019 NHQ Silver

 

JayMarc Homes: 2019 NHQ Silver

 

Thrive Home Builders: 2019 Bronze

 

List and profiles of NHQ winners 1993 to 2019

 

NHQ Awards application and workbook

 

Written By

Mike Beirne is the senior editor of Professional Builder and Custom Builder magazines. A two-time Jesse H. Neal Award winner, Mike has nearly 30 years of journalism experience plus numerous news and feature writing awards, including honors from the Society of Professional Journalists, the American Society of Business Press Editors, and the National Association of Real Estate Editors. He also operated a masonry restoration business for more than two decades.

Related Stories

National Housing Quality Award

2021 NHQA Winners: 4 Home Building Companies Striving for Better

The annual National Housing Quality Awards recognize four home builders for their commitment to continuous operational improvement

Business Management Best Practices

Want Continuous Improvement? NHQ Hall of Famer Bill Saint Says Look in the Mirror

Bill Saint can empathize with builders wary of tackling the NHQ Awards application. After all, he’s been on both sides of the process

National Housing Quality Award

Apply for the National Housing Quality Award!

Applying for the housing industry’s top business award will help your company improve profitability, achieve better customer satisfaction, and sell more homes

Advertisement
Advertisement

More in Category




Advertisement
Advertisement

Create an account

By creating an account, you agree to Pro Builder's terms of service and privacy policy.


Daily Feed Newsletter

Get Pro Builder in your inbox

Each day, Pro Builder's editors assemble the latest breaking industry news, hottest trends, and most relevant research, delivered to your inbox.

Save the stories you care about

Lorem ipsum dolor sit amet lorem ipsum dolor sit amet lorem ipsum dolor sit amet.

The bookmark icon allows you to save any story to your account to read it later
Tap it once to save, and tap it again to unsave

It looks like you’re using an ad-blocker!

Pro Builder is an advertisting supported site and we noticed you have ad-blocking enabled in your browser. There are two ways you can keep reading:

Disable your ad-blocker
Disable now
Subscribe to Pro Builder
Subscribe
Already a member? Sign in
Become a Member

Subscribe to Pro Builder for unlimited access

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.