The winners of home building’s highest award for total quality management talk about their NHQ journey and the next goals they’re trying to achieve.
What does it take to win a National Housing Quality (NHQ) Award? Plenty, but a common thread among the 2015 NHQ award recipients is that these builders emphatically seek employee participation to improve process and quality management.
DSLD Homes, Denham Springs, La.
DSLDDenham Springs, La.FOUNDED: 2008MARKETS: Louisiana and Harrison County, Miss.2013 REVENUE: $299.7 million2013 CLOSINGS: 1,597QUALITY BEST PRACTICES:• Embracing of executive-level communication to staff• Process-mapping 25 key processes• DSLD’s consistent customer satisfaction results prompted Woodland, O’Brien & Scott to change its Top Performer expectations for all builders.
EYA, Bethesda, Md.
EYABethesda, Md.FOUNDED: 1992MARKETS: Washington, D.C., metro area2013 REVENUE: $129.6 million2013 CLOSINGS: 198QUALITY BEST PRACTICES:• Great employee involvement in developing and improving the company’s vision, mission, and values• Leadership encourages continuous improvement mindset throughout the organization.• Constant stream of customer feedback is used to improve on a timely basis.
French Brothers, Alamogordo, N.M.
FRENCH BROTHERSAlamogordo, N.M.FOUNDED: 1996MARKETS: Alamogordo, Roswell, and Las Cruces, N.M.2013 REVENUE: $19.2 million2013 CLOSINGS: 85QUALITY BEST PRACTICES:• High customer-satisfaction level with homebuying experience• Strong team environment: Employees know how individual effort contributes to company success.• Involving customers in several points of home construction ensures the quality they expect.