Currently Reading

KB Home Launches AI-Powered Chatbot for Customers

Advertisement
Building Technology

KB Home Launches AI-Powered Chatbot for Customers


October 15, 2020
Woman smiling at laptop
Photo: fizkes

KB Home announced its launch of an AI chatbot platform aimed at answering home shopper questions, offering personalized information, and assistance throughout the homebuying process. Homebuyers now want fast, real-time answers to their questions, along with easy ways to access information, which is why the company opted for this addition. KB Homes also found that half to three-quarters of customers shop online outside of normal business hours. Many prospective homebuyers appreciate gaining general information without the assistance of a live person early on in their homebuying journey. KB’s chatbot can communicate in more than 100 languages, schedule model home visits and appointments, and answer questions about communities and floor plans quickly.

“The homebuying experience is evolving to meet customer demands for rapid information, more convenience, less pressure and a better overall experience,” said Amit Desai, Chief Marketing Officer of KB Home. “In response, we continue to reimagine how buying a home works and are pleased to offer an innovative, AI-powered Chatbot platform that delivers a superior online customer experience and makes the homebuying journey even easier. Chatbot has already delivered improved customer engagement and increased sales leads.”

KB Home partnered with AtlasRTX to pilot, develop and then fully deploy their highly sophisticated, AI-powered Chatbot across kbhome.com. AtlasRTX’s technology helps KB Home create a customer experience that sets the homebuilder apart by using a Chatbot to connect and engage with customers at every stage of the homebuying cycle.

Read More
 

Related Stories

Building Technology

This Uber-Like Platform for Home Building Cuts Construction Time in Half

After the 2017 Northern California wildfires, the demand for new construction exceeded all local construction capabilities, leading one resident…

Innovation

This Company Says It Can Produce 1,000 Homes From One Factory

California-based modular building company S2A Modular wants to build hundreds of net-positive energy homes and plans to do it faster than…

Innovation

3D-Printed Houses are Popping Up in America—the Moon Might Be Next

Icon, a Texas-based 3D home printing company, created the country’s first fully permitted, fully 3D-printed home. Now, Icon is in talks with NASA…

Advertisement
Advertisement

More in Category




Advertisement
Advertisement

Create an account

By creating an account, you agree to Pro Builder's terms of service and privacy policy.


Daily Feed Newsletter

Get Pro Builder in your inbox

Each day, Pro Builder's editors assemble the latest breaking industry news, hottest trends, and most relevant research, delivered to your inbox.

Save the stories you care about

Lorem ipsum dolor sit amet lorem ipsum dolor sit amet lorem ipsum dolor sit amet.

The bookmark icon allows you to save any story to your account to read it later
Tap it once to save, and tap it again to unsave

It looks like you’re using an ad-blocker!

Pro Builder is an advertisting supported site and we noticed you have ad-blocking enabled in your browser. There are two ways you can keep reading:

Disable your ad-blocker
Disable now
Subscribe to Pro Builder
Subscribe
Already a member? Sign in
Become a Member

Subscribe to Pro Builder for unlimited access

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.