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NRS Award in Homeowner Satisfaction

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NRS Award in Homeowner Satisfaction

Profitable insights from this year's winners - including what makes them so good


By Paul Cardis, Sean Boyce and Alan Sanderfoot August 31, 2003
This article first appeared in the PB September 2003 issue of Pro Builder.

To identify the top performers in customer satisfaction, NRS Corp., which does customer satisfaction research for more than 300 home building companies nationwide, conducted an independent study. With 205 building companies representing 30 states in the study, NRS surveyed 55,177 homeowners who had closed on a new home in 2002 about homeowner satisfaction, making this the largest study of its kind in the home building industry. Unlike the J.D. Power research study, which relies on public records used to access closings, the NRS Award study is based entirely on closing information submitted directly by participating builders. NRS Corp. and Reed Business Information jointly verified the accuracy and completeness of the information submitted to NRS.

 

And the Winners Are ...

 

Diamond Award (ranked first among all builders in category)
Category
Builder
All Production Builders
Pulte Homes of Phoenix(Scottsdale, Ariz.)
All Custom Builders
Barone Homes Inc.(Webster, N.Y.)
1st in Class (ranked first among all builders in classification)
Category
Builder
Production Builders 500+
Pulte Homes of Phoenix (Scottsdale, Ariz.)
Production Builders 100-499
Ausherman Homes (Frederick, Md.
Production Builders 50-99
The Green Co. (Plymouth, Mass.)
Small-Volume Builders*
Shamrock Builders(Indianapolis)
Excellence Award (runner-up in classification)
Category
Builder
Production Builders 500+
Pulte Homes of Minnesota (Eagan, Minn.)
Production Builders 100-499
Pringle Development (Leesburg, Fla.)
Production Builders 50-99
Cedar Knoll Builders (Cochranville, Pa.)
Small-Volume Builders*
Joseph Douglas Homes (Brookfield, Wis.)
Custom Builders
Simonini Builders (Charlotte, N.C.)

* No Diamond Award was given in the Small-Volume class because of insufficient data.

 


Average Production Builder
Summary
 
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

 

Production Builders, 500+ Closings

Summary
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

 

Production Builders, 100-499 Closings

Summary
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

 

Production Builders, 50-99 Closings

Summary
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

 

Production Builders, Under 50 Closings

Summary
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

 

Average Custom Builder

Summary
Major Differences: Top 5 Builders Versus the Rest
Top 5
Rest

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