Number of Closings

The National Homeowner Satisfaction Study (September 2002 PB) revealed that builders in the top 25% of customer satisfaction had 52% more closings for 2001 than those in the bottom 25%.

By Paul A. Cardis | October 31, 2002

 

The National Homeowner Satisfaction Study (September 2002 PB) revealed that builders in the top 25% of customer satisfaction had 52% more closings for 2001 than those in the bottom 25%. The results suggest a relationship between customer satisfaction and overall sales.

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