The National Homeowner Satisfaction Study (September 2002 PB) revealed that builders in the top 25% of customer satisfaction had 52% more closings for 2001 than those in the bottom 25%.
By Paul A. Cardis | October 31, 2002
The National Homeowner Satisfaction Study (September 2002 PB) revealed that builders in the top 25% of customer satisfaction had 52% more closings for 2001 than those in the bottom 25%. The results suggest a relationship between customer satisfaction and overall sales.
