While reading this issue, you may notice that one topic comes up in several of the articles: the significant impact of government regulations on home building.
Satisfaction Brings Referals
Satisfied customers work overtime for their builders.
October 01, 2002
Satisfied customers work overtime for their builders. When customers are almost completely satisfied with the building process, they give their builder six or more referrals. The consequences for not satisfying (below-average customer satisfaction): no referrals. Bottom line: When you keep current customers happy, you ensure a larger pool of future customers.
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Point Of View
Got a story you want to share with PB readers? Write ddersin@sgcmail.com or aalbert@sgcmail.com
Ask Mollie
Q. My sales person seems to be doing a good job with our social media, but how can I tell for sure?
—Builder, La.
Blogs
May 16, 2017
Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom or product
Videos
New Push, Pull, Rotate door locks from Brink’s Home Security make opening doors easier whether your hands are free or full. A tug with a single finger, or a quick bump with an elbow or hip, can open doors more easily and without setting down groceries, children or mobile phones.
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