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Denis Leonard

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Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Part 3 RECOMMENDED IMPROVEMENT BOOKS

Here is a list of some of the best books on quality and performance improvement.

A book that can help make the penny drop

Part 2 SOME QUALITY TOOLS & LINKS TO FREE TEMPLATES

There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this…

Business Management

The Basics of Process Improvement, Part 1

 

PDCA and DMAIC. 

One of the most basic things to understand about process performance improvement is the Deming…

THE NATIONAL HOUSING QUALITY AWARD (NHQA) & SELF-ASSESSMENT

SELF-ASSESSMENT

Self-assessment is in itself an important process which should be conducted at least annually to monitor…

PROCESSES & METRICS

Metrics are all about the effectiveness of your processes. There are four key types of performance that we can focus on in this blog.

WELCOME TO IMPROVING BUSINESS PERFORMANCE !

THE MARKET

Surely the most important issue facing everyone in the homebuilding industry, indeed every industry today is…

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NAHB Chairman's Message: In a challenging business environment for home builders, and with higher housing costs for families, the National Association of Home Builders is working to help home builders better meet the nation's housing needs


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