Denis Leonard

President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

Author Related Content

Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but the management of all operations and should be integrated into all…

A question that regularly arises is how to sustain quality management or to put it another way, what are the reasons for quality management failing?  There have been two significant studies on this issue and their…

 

For over 20 years, the National Housing Quality Award has been helping some of America’s best home builders improve their operations and make more money!

Learn how applying for the NHQ Award can help…

 

Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue.

In the construction industry the Cost of Quality profile is:

70% spent on…

 

A report last year by the NAHB Research Center found that “increasingly, today’s homebuyers want energy-efficient, low-maintenance, well-insulated and well-sealed homes. …

The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process.  

Design for Six Sigma is used to design a new product or service.

The methodology…

It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and construction process with us. In the case of survey results, this is a…

A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.

Quality Problem Factors

In a recent study rework costs (including labor, materials, equipment and subcontractors) can run from 2% to 20% of a project's total contract amount according to the Construction Industry Institute. These costs are…

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