Don’t create a bad impression with the simple things in sales
Don't turn a potential customer into someone who turns around and leaves
What do you call someone who doesn’t purchase from you?
An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential…
Voice of the customer VOC
How are you listening to the Voice Of your Customer? A survey finds that 52% of organizations use 3 to 4 methods to gather VOC data and 22% as…
Improving your bottom-line: 2013 NHQA winner best practices
Despite the current market and the recession these builders show how they have continued to improve, change and increase their bottom-line and…
They only hire me from the neck down
On a construction site a worker was grumbling to himself as he worked. “How is it going?” I asked. “What?........oh…..ah fine…..well…..do you know…
Metal Roof Defects and Quality Assurance
A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work and…
Think of the client when designing: People do use that building, you know
Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be given…
The disconnect with company culture
A recent survey conducted by Deloitte entitled ‘Core Beliefs and Culture’ showed that culture creates strong business performance, it also showed…
Improving customer service
I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer satisfaction…
Would your business do this ?
$50k which was to be transferred from one business account to another was not actually completed.
A client was given completely different…
