Best Practices

20/20 Insights on Performance Excellence (Free downloadable book)

February 8, 2012

In this free book, leaders of Baldrige Award winning, World Class, organizations from all sectors share their success stories and eye-opening results from their organization’s journey to excellence. (This includes the small business sector.)

Why should you read Baldrige 20/20? Because you want your organization to survive and thrive as a respected organization today and as a respected organization in the year 2020, and because 20/20 hindsight is easy but 20/20 foresight is not. The Baldrige Award winners whose results, stories, and strategies are shared in this book provide guidance on achieving 20/20 foresight.

The forewords are by Professor Rosabeth Moss Kanter of Harvard Business School and Greg Page Chairman and CEO of Cargill Inc

Download the PDF free at this webpage: http://www.nist.gov/baldrige/publications/baldrige_20_20.cfm

Denis Leonard

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor, and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Denis is co-author of The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence.

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