flexiblefullpage - default
Currently Reading

A Simple Process Improvement Tool: 5W2H

billboard - default
Business Management

A Simple Process Improvement Tool: 5W2H

When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities

August 8, 2012


5W2H stands for 5 Ws and 2Hs or Who, What, When, Where, Whey How and How much.

When working on improving a process, this is a simple tool that can help you think thorough improvement opportunities.

Who does this? This can lead to: Could we do it with fewer people?

What is done at this step? This can lead to: Can we eliminate some of the steps?

When does this start and finish? This can lead to: Can we shorten the time it takes?

Where is this work done? This can lead to: Can we do this elsewhere or in various locations?

Why are we doing this? This can lead to: Do we need to do this?

How do we do this? This can lead to: Is there another way to do this?

How much does this cost? This can lead to: How much would this cost if we made these changes?

These questions help you avoid diving right into an assumed solution. They allow us to consider the problem from a range of angles and allow us to drill down for more detail.

These are also excellent when you are stuck and are finding it hard to move forward on an improvement project.


leaderboard2 - default
Written By

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

boombox1 -
native1 - default
halfpage2 -

More in Category

If you want to know what's driving home building's move to off-site construction methods: look to the convergence of technology and culture

COVID-19 may be easing its grip on the U.S. after a disastrous two years, but lingering supply chain disruptions have builders holding onto their pandemic business tactics

An archive of NHQA-winning companies that represent home building's best in Total Quality Management

native2 - default
halfpage1 -

Create an account

By creating an account, you agree to Pro Builder's terms of service and privacy policy.

Daily Feed Newsletter

Get Pro Builder in your inbox

Each day, Pro Builder's editors assemble the latest breaking industry news, hottest trends, and most relevant research, delivered to your inbox.

Save the stories you care about

Lorem ipsum dolor sit amet lorem ipsum dolor sit amet lorem ipsum dolor sit amet.

The bookmark icon allows you to save any story to your account to read it later
Tap it once to save, and tap it again to unsave

It looks like you’re using an ad-blocker!

Pro Builder is an advertisting supported site and we noticed you have ad-blocking enabled in your browser. There are two ways you can keep reading:

Disable your ad-blocker
Disable now
Subscribe to Pro Builder
Already a member? Sign in
Become a Member

Subscribe to Pro Builder for unlimited access

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.