Adapting Baldrige to the National Housing Industry

January 9, 2014

“How will my investment in a criteria/award program impact my bottom-line?” is a question commonly asked by senior leaders. In other words, “What’s in it for my organization?”

For senior leaders in the home building industry who have invested in the National Housing Quality Award (NHQA), an award and education program modeled after the Malcolm Baldrige National Quality Award (MBNQA), such investment has led to growth in sales during the recession, expansion into new markets, and customer satisfaction, which has reached 100% for some builders.....................................for more follow this link to the National Baldrige Quality Award blog

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor, and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Denis is co-author of The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence.


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