President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

Free Webinar: Lessons from the National Housing Quality Award Criteria

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May 16, 2017

Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom or production homes, have 15 employees or 800 or are building in the range of $150k or up to $1.7M. NHQA has helped builders active 93-97% customer satisfaction, 94% employee satisfaction, 95% sub-contractor satisfaction and 33% referral rates. Improvement projects have reduced defects by up to 75%. This webinar will overview the NHQA, how it works, its impacts and provide insights to two NHQA winners. See how you can use these criteria in your own home building business to improve your bottomline.

https://www.youtube.com/watch?v=hITmqebiQmY

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July 2017

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