Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom or production homes, have 15 employees or 800 or are building in the range of $150k or up to $1.7M. NHQA has helped builders active 93-97% customer satisfaction, 94% employee satisfaction, 95% sub-contractor satisfaction and 33% referral rates. Improvement projects have reduced defects by up to 75%. This webinar will overview the NHQA, how it works, its impacts and provide insights to two NHQA winners. See how you can use these criteria in your own home building business to improve your bottomline.