President

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

DenisLeonard@BusinessExcellenceConsulting.net

Full listing of blogs http://www.housingzone.com/author/denis-leonard

The Gorilla in the Room! Do you even know its there?

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We all know we do a great job, while we all can improve our business it’s just minor stuff, things are just great. But so often we are unaware of what is really going on and how much needs to be improved.

Here is the 'gorilla video', when you play it tell everyone to hold comments until you are done.

Ask them to count how many times the ball was passed between the players wearing white shirts, tell them you will have questions afterward.

After you play the video ask a question such as, how many passes did they make, who was the best? DON’T ask about the gorilla.

If no one brings up the gorilla THEN you can then ask for a show of hands about who did and didn’t see the gorilla. THEN pay it again so those that didn’t see it can actually see it this time.

The point is we all think we will see/know when something unusual/wrong is happening such as an error or defect in our work BUT this shows that this is not true. We all are SURE everything is checked but without an actual checklist, despite what we think we may have missed something.

Also what things in your business do you overlook, do you set expectations, do you know you have consistency in your process or for example does every crew do things differently and so only one crew does the work in the most efficient manner? 

What is happening right in front of you that is hurting your business?

This is the explanation video

The Invisible Gorilla (featuring Daniel Simons) - Regional EMMY Winning Video

Here is the one to play at for your team

http://www.youtube.com/watch?v=IGQmdoK_ZfY

 

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July 2017

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