This link will take you to the Pence & Freese 2010 Baldrige Application (They earned the Baldrige Award for Performance Excellence for the small business category) The application at the below link is 50 pages of amazing insights to how this company applies quality management.
Freese and Nichols Inc., a multiservice engineering, architecture, and environmental science firm with 15 offices in Texas and North Carolina. Bob Pence led Freese and Nichols through the recession by supporting and enlarging the company’s continuous improvement program, commitments to clients and employees, and corporate plan for steady, sustainable growth. As many peers struggled against financial loss, Freese and Nichols achieved its first year of $100 million in revenues. Thanks to Pence’s adherence to principles of continuous improvement, Freese and Nichols also became the first engineering/architecture firm to receive the Malcolm Baldrige National Quality Award for performance excellence in 2010 under the small business category.