Firefighting is a well-known management term for, well running around like a headless chicken doing work that is actually not productive or profit making. Some people take great pride in being the firefighter as it is also the role given to the person that is the best ‘get it done’ problem solver in the company. However, the fires themselves are nothing to be proud off. They are the result of problems in the system and management of the company and they never go away. They get knocked off one by one and another arises.
Using Quality Management to drive your business will significantly reduce what is essentially the management equivalent of wackamole!
By using Quality Management in a strategic manner you ensure that you coordinate all your efforts across the organization. If you don’t mange Quality in this way you will simply be using tools in a disjointed manner. By having Quality strategically focused you will find life SO much easier, focusing on productive work and increasing profit!
Are YOU playing Management Wackamole?
About the Author
Denis Leonard
Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.