“Breakthrough means change, a dynamic, decisive movement to new, higher levels of performance……..Breakthrough is, then, the creation of good (or at least, necessary) changes, whereas control is the prevention of bad changes. Each is necessary for survival and health of the company. Through lack of control, the company heads for its doom slowly, in an atmosphere of constant turmoil, irritation and abrasion. Through lack of breakthrough, though all may be serene internally, the company is headed for some swift, mortal shocks.” Juran, Managerial Breakthrough, 1964, p 2 & 4
About the Author
Denis Leonard
Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.