The Portal to Quality

April 1, 2016

The key barriers to Quality Management range from limited exposure to the concepts of Quality through to the off putting technical verbiage. However, research shows that once there was an introduction to the concepts especially by peers who encouraged applying the tools and techniques and explained their impact, suddenly Quality Management became an understandable and viable option. Once the participants began applying the tools and techniques and experienced the impacts to their own organizations then they enthusiastically embraced Quality and continued on their quality journey. The introduction to Quality or ‘the Portal to Quality’ then becomes the most critical issue in getting organizations involved in Quality Management.

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor, and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Denis is co-author of The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence.