Quality Case Study and Economics of Quality

April 20, 2011

There two key things needed to really help start on the quality journey or to become refreshed on your journey.

  1. A detailed example of how a home builder has successfully implemented quality management and sustained it for years.
  2. Specific metrics showing the impact of quality for home builders

These provide the means of proving the impact of quality and giving guidance and support in driving forward.

Here is a  link to a detailed case study of the award winning Veridian Homes


And this link is to an evaluation of the financial and non-financial impact of quality in homebuilding which includes benchmarking data.


These documents provide valuable information to driving quality in our industry.

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor, and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients. 

Denis is co-author of The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence.