One of the keys to a successful builder and home is a strong set of Scopes of Work
It may not be exciting, it may be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade. In the best cases Scopes use diagrams, photos, links to websites, and clear step by step instructions on what material to use, the stages of construction and installation. This can become the company Bible, every discussion leads back to the Scope. There are no arguments on site, rather it’s, what does the Scope say? If the Scope needs to be updated annually OR when a change is needed due to an error or if a better way is found. The creation and updating of the Scope should include the trade directly involved as well as those that are involved prior to and after the work under consideration. The updating should not simply be done in isolation by each trade, bring the trades and your construction managers, design and customer service teams together to discuss changes and improvements. In this way the Scope becomes a great opportunity for communication and ongoing improvement. It should also be directly linked to your contract. When Scopes are used in this way they can be a critical tool in reducing defects.
Here are some links to Scopes of Work best practices. Each builder has their own style and level of detail. Perhaps there are ideas you can glean from these?