Some things to consider when evaluating your trade partners and creating a scorecard include the following:
- Their scores on customer surveys
- The % of completed service requests on time
- Ease of doing business
- % of time on site ready to go on time
Some of this data will already be available in other data tracking records (such as defects per home) others would have to be scored annually for example the ease of doing business with that trade. It is important that a range of departments have input to this process not just construction but also customer relations, purchasing and design.
The whole point of this should be as a tool to allow you to engage with your trades and suppliers to focus on improvement. The scores help point to where they can improve and how you can work together to achieve it.