Blogs

Cost of Quality Video: The cost of breaking the quality rules

Jan. 4, 2012

This short video wonderfully highlights key quality issues that impact the Cost of Quality and avoid risk. It is ideal for introducing quality, risk management or for opening a discussion, presentation or training on quality.

http://asq.org/audit/106287/web.html?shl=106287&WT.dcsvid=MjI0MzEyNzg1NQS2&WT.mc_id=EM117917

This video clip was presented at the 20th Annual Audit & Design & Construction Division Conference in 2011. It preceded the Key Note Address by Sipho Tjabadi:Challenges of Quality Assurance on South Africa’s biggest Capital Expansion Program — The Eskom case.

About the Author

Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

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