NHQA recipients provide example of the best in our industry. Applying takes work and being open to receiving feedback on how to improve your business. Here is a list of best practices of past NHQA Recipients.
https://www.dropbox.com/home?preview=Builders+High+Performing+Charateristics+Table+IBACOS.pdf
About the Author

Denis Leonard
Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.