Process, well love it or hate it we NEED IT! It may not be exciting creating it, setting it up, but process is so very important. I thought the following quote from Tom Peters put it perfectly, especially for our industry.
“I hate to ever defend lines and boxes. But I also don’t believe that hierarchy is dead. I flew 40 hours with Emirates Airline last week, and I want to think there were charts and boxes in the Emirates Airline operation, particularly in the Mechanics Department. I said to somebody while I was there, I’m trained as a civil engineer. I want to drive across a bridge where there was a project manager whose alternate name was ‘son of a bitch’.”
(Tom Peters, McKinsey Quarterly, Sep 2014)
Full interview at: http://www.mckinsey.com/insights/organization/tom_peters_on_leading_the_21st_century_organization
Related blogs
http://www.housingzone.com/blog/processes-metrics
http://www.housingzone.com/blog/part-1-basics-process-improvement
About the Author
Denis Leonard
Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.