A hotspot is a recurring problem, by focusing on the top ranking hotspot with corrective and preventive action they can be reduced or eliminated allowing you to move to addressing the next ranking issue.
Here are some interesting results from a 2011 survey by the Baldrige Performance Excellence Program.
Growing up near Detroit, I know that old plans are like old cars —sooner or later they start costing you more money than they are worth. It is tempting to hold onto a previous best seller and keep it in the system for no other reason than that you have the bugs worked out.
As I write this week’s blog on a plane from Detroit to Vegas, I happened upon an article in the Delta in-flight magazine about healthy eating and guess what?
When we talk about sustainable home building we focus on energy efficiency and green.
But another level of sustainable building is ensuring that every component of the home was locally or at least Made in the USA! A local builder in Bozeman MT did just that.
The SMART acronym is an excellent way to evaluate your goals and objectives.
Are they Specific, Measurable, Attainable, Relevant and Timely
During the housing boom, new products were being introduced into the home building market at a staggering rate.
If you knew that were losing at least $5K per unit due to one single item of waste in your houses, would you do anything about it?
Disorganized and untidy job sites are covered with destroyed or damaged materials, reflect chaos between trades, reduce productivity and send the message to those homeowners beside and near your homes under construction just how their homes were built, not to mention are safety violation and inju
Headers, headers everywhere! Nearly every builder I have ever worked with (regardless of geography) initially had far too many headers and/or headers that were way oversized in their homes.
We spend a lot of time and effort training our teams and developing them in our culture and so the retention and ongoing development of our talent is critical. But to retain and continue to develop our teams does not just mean spending more money, which in this economy we don’t have.
The construction industry dramatically impacts the environment, with buildings consuming 17 percent of the world’s fresh water, 25 percent of its wood harvest, and 40 percent of its material and energy flows.
Lots of matrimony talk lately. From the saccharin sweet royal wedding to the much publicized split between J’Lo and Marc Anthony - some marriages are meant to last while others fade away.
A discussion erupted this month on the LeanBuilding Group on Linked In about how do you define value to the customer? One of our members was assailing builders who go cheap, installing ubiquitous “builder grade” products. I replied that there are fine lines sometimes.
We just caught wind of some big news on the customer satisfaction front: J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.
It might not be exciting, it might be work, but a key to a successful builder and home is a strong set of Scopes of Work. Scopes ensure clear communication of what is needed by each trade.
I am not a car nor am I a piece of meat, so please don’t service or process me, I am a customer! But those terms and attitudes still exist.
Twenty years ago, there was a project in Denver where the foundations began moving, to the point that several new homes had to be taken completely down. In the milder cases, the builder had to sink caissons next to the foundation as deep as 40 feet to stabilize them.
Plans, plans, plans, it’s sometimes difficult to know what they should include and what they shouldn’t.