Builder Influence on Survey

Level of influence your builder had on your responses to this survey:

By Paul Cardis | November 30, 2002

Level of influence your builder had on your responses to this survey:

 

The top five builders in customer satisfaction on the National Homeowner Satisfaction Study scored lower than the bottom five on the "pressure to respond positively" question. This suggests that trying to coerce customers into giving you a higher rating does not produce higher customer satisfaction.

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