Getting It Right With New Clients the First Time

When seeking out a design or construction professional, potential clients often have a lot of options to choose from, so making a memorable first impression is essential. To help builders and designers make sure they’re putting their best foot forward, home remodeling and design platform Houzz recommends housing pros respond promptly to new clients, personalize client interactions, demonstrate specific areas of expertise and knowledge on the first introduction, and acknowledge client concerns, among other tips to set themselves apart.

In a fast-paced world, responsiveness is essential. Imagine a homeowner sending a quote request for their bathroom remodel on a Monday morning. They contact several professionals simultaneously, looking for quick answers to move their project forward. By responding within 24 hours, you immediately stand out from the competition.

This responsiveness demonstrates your availability, attentiveness and organization. Even without an immediate detailed quote, a personalized acknowledgment makes a difference. For example: “Hello, I have received your request regarding your bathroom renovation. Thank you for your interest. I will get back to you by Wednesday with a few questions to better understand your needs. Please let me know if you have any other information.”

This approach demonstrates your seriousness, while giving you the time needed to prepare a detailed response. It establishes a clear timeline, reassuring the customer that their project will be taken care of.