Quality Management

5W2H stands for 5 Ws and 2Hs or Who, What, When, Where, Whey How and How much.

When working on improving a process this is a very simple tool to help you think thorough improvement opportunities.

Yes we are making lists again!

Make two lists.

In one list the elements of company cultures that you have experienced and liked.

In the other list elements of company cultures that you…

“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will generate strong and positive business results without effective implementation.”…

Forming, storming, norming and performing are the four key stages in team formation.

Forming: This is a short lived period when the team initially gets together. The members get to know each…

“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its objectives and has to organize resources for the results the institution has to…

One of Demings ‘Seven Deadly Diseases’ is ‘The Emphasis on Short-Term Profits’ and therefore on short term thinking. Despite the lessons of the recession, so much of corporate thinking is still driven by the short…

Here is a simple exercise to help you reflect on your leadership.

Make two lists.  One is headed, ‘leadership I respected and valued’, the other will have the heading of ‘poor leadership’.

Under ‘…

“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award Winning Quality, 2005.

You too can have such an impartial evaluation…

The ACORN test is an easy to remember way to evaluate the charter of an improvement project.

A  Accomplishment. Does the goal actually focus on results?

C  Control. …

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its people to live (or not live) the quality message.”

What stories are…

"What we hear too often is, don't confuse me with the facts, I know what I want to do." Bill Denney PhD

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and national data sources can be accessed and reams of paper can be printed to…

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