Job Description for a Quality Manager
Thoughts on how to create a generic job description for a Quality Manager at a home building company
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
They only hire me from the neck down
On a construction site a worker was grumbling to himself as he worked. “How is it going?” I asked. “What?........oh…..ah fine…..well…..do you know…
Metal Roof Defects and Quality Assurance
A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work and…
Think of the client when designing: People do use that building, you know
Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be given…
The disconnect with company culture
A recent survey conducted by Deloitte entitled ‘Core Beliefs and Culture’ showed that culture creates strong business performance, it also showed…
Improving customer service
I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer satisfaction…
Would your business do this ?
$50k which was to be transferred from one business account to another was not actually completed.
A client was given completely different…
Losing money every day
While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me. For…
Business Management
A Simple Process Improvement Tool: 5W2H
When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities
What is your company culture like?
Yes we are making lists again!
Make two lists.
In one list the elements of company cultures that you have experienced and liked.…
Implementation: Making it happen
“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will generate…