What works for a home builder managing a few homes isn’t necessarily going to work for a builder managing 100 homes. As companies grow, communication and scheduling becomes harder, and as a result, profitability can begin to falter. For builders looking to scale without sacrificing their quality and profitability, home building consulting firm Shinn Group suggests companies should consider scaling their teams and leaders with it. They should also standardize processes to reduce costly errors.

One of the largest operational mistakes growing builders make is allowing every project to operate differently. At scale, standardization is critical. This does not mean every home must look the same. It means the operational process behind the homes must remain consistent.

Key areas that require standardization include:

• Start packets
• Scope verification
• Purchasing processes
• Construction schedules
• Jobsite documentation
• Communication and Meeting cadence
• Quality control inspections
• Change order procedures
• Trade partner expectations
• Customer update systems

Without standardized execution, every home becomes a custom operational process and operational chaos follows quickly.

Builders who scale successfully create repeatable workflows that reduce variation while still delivering great customer experience.